Twitter as with all social media can serve an important public square function. Depending on the social media platform these services are designed to serve different purposes.

I think Twitter historically served more as "real time" platform hence its word limit. Places like Medium are more paced where people can express their thoughts on a wide range of topics. And often their posts are relevant or at least interesting years later.

But clearly all social media networks are being abused. For some reason people think it's okay to be rude, hateful, and mean when they have some degree of anonymity.

I stopped using Twitter, when it censored based on ideology (recently proven by the release of emails between Twitter executives and the government). I have since gone back on, now that Musk is ending the practice.

If I were to support censorship, it would be in the form of how ideas and thoughts are expressed, not what ideas and thoughts are expressed.

In essence, as a "social platform" people should be civil. And so censorship should focus on what most people consider acceptable behavior when addressing someone face to face.

I first encountered this problem when as an executive of a large company, I was shocked at what some employees said to other employees in emails. We then established a policy, that in the future, the company could ask you to read your email out loud to the person it was addressed in the presence of other employees. I think this policy helped employees understand that how they say things says a lot about their character.